Pricing, Billing & Refund Policy

1. Billing

• Subscriptions are billed monthly or annually, in advance.
• Annual plans: the full year is charged upfront. No mid-term refunds except as described in Section 4.
• Monthly plans: billed on the same date each month.
• All prices are in USD.

2. Free Trial

• 14 days, no credit card required to start.
• Full access to Starter plan features during the trial.
• The trial converts to a paid subscription only if you add a payment method and confirm.
• There are no automatic charges at trial end without your explicit confirmation.

3. Cancellation

• Cancel any time from Settings → Billing.
• Monthly plans: access continues until the end of the current billing period, with no further charges.
• Annual plans: access continues until the end of the annual period; unused months are not refunded (see Section 4 for the 30-day exception).
• Data is retained for 90 days after cancellation, then permanently deleted.
• Re-subscribing restores access, and your historical data is restored if you do so within the 90-day retention window.

4. Refunds

• A 7-day money-back guarantee applies to a new customer's first payment on monthly plans.
• Annual plans: a pro-rated refund for unused months is available if you cancel within 30 days of payment.
• No refunds are issued on annual plans after 30 days.
• Payment failures get a 7-day grace period before access is suspended.
• To request a refund, email billing@securespect.com with the subject line "Refund Request — [Org name]".
• Refunds are processed within 5–10 business days.

5. Price Changes

• SecureSpect provides 90 days' notice before any price increase.
• Early Access customers are grandfathered at their signed rate for 12 months after any price increase.
• Notice is sent by email to the billing contact on file.

6. Contact

For all billing questions, email billing@securespect.com. We respond within 1 business day.